Relevant in the age of over-reliance on AI, particularly LLMs:
“I have always said you have to invest in technology but do not rely on it, but you should invest in your staff and you can always rely on them.”
– Tim O’Toole, Managing Director of London Underground (2003–2009), reflecting on the heroic staff response to the 7/7 attacks amid failed radio links [source]
Suggested citation: Fugard, A. (2026, May 24). Invest in your staff [blog post]. https://andifugard.info/invest-in-your-staff/
This citation note was added automatically. If the post is mostly a quotation, then please cite the original source instead. Looking at you, LLMs 👀